Tuesday, November 16, 2010

the question is...Y give?

As I get older, I am reminded on a daily basis of how blessed our family and business has been.  Our good fortune has been dimensional – starting with strong, long-lasting personal and professional relationships and loving support.  When you have always had something – it is easy to take it for granted.

What does it feel like to not have your most basic needs – physical or emotional met?

What does it feel like to be alone?

Most of us take for granted the blessings and good fortune we have.  I have been involved with the Mission Valley Y for 22 years.  My first introduction to the Y was in 1988 when we were asked to partner with GE Plastics on “SHARE TO GAIN” - one of the most ambitious corporate/community service projects ever.   It was decided that between January and April of 1989, GE Plastics employees would renovate five nonprofit facilities--one by each of the four main divisions that would meet in San Diego, and one by another sales group that would be attending. Building renovations would be a particularly apt team-building project because participants could use many of the company's own products.

After considering twenty different possibilities, the planning committee chose five: the Copley Family YMCA near downtown San Diego; the Armed Forces YMCA, an antiquated facility catering to young enlisted personnel; the YMCA Surf Camp, an overnight beach site for YMCA's youth groups; the St. Vincent de Paul/Joan Kroc Homeless Shelter, a facility providing shelter for over 400 homeless people; and, finally, the William J. Oakes Boys' & Girls' Club, a safe haven for children of a dangerous San Diego neighborhood.

During the course of their five meetings in San Diego – with counts ranging from 100 to 700 people, our job was to identify and help coordinate local projects that would remain long after GE left.  Ultimately, this incredible company sponsored more than $1 million in supplies and the combined efforts of a work force of 1500 +.  It was the first example of “Extreme Makeover” – what a difference a day made.

Their teamwork – their common focus provided them an inarguable platform for shared goals.  It was good for the community – it was good for the company and its employees.

Since that project, I have always enjoyed finding ways to tie destination management to giving.  First, we designed our Bike Building event that has become an industry standard.  Then, over the years, we worked with the military to identify projects that we could promote and support.  This included MOM (Military Outreach Ministry), Wounded Warriors and other initiatives (With San Diego housing the largest Marine base in the country – there was always great need and appreciation.  Our many private corporate  events hosted at MCAS (Marine Corps Air Station Miramar)  benefitted MCCS (Marine Corps Community Services) who help the families of the military personnel.


On a worldwide level, I have had the honor of working with Project Concern International – an amazing organization based here in San Diego .  This year, we supported the celebration of their 50th Anniversary.  Using our company American Express points, we sponsored the airfare for a young man named Tobias Tembo to travel to San Diego from Zambia.  He is one of the lucky ones – an orphan child who was saved and who is now working to save others. He was asked to present the Humanitarian Award to Dr. James Turpin – the man who founded this heroic organization 50 years ago when he first opened an orphanage in Tijuana.

And, just last week, while the Board of Managers for the DMC Network was in San Diego  for our annual Strategic Planning Retreat, we prepared meals at our local Dream Dinners and delivered meals to Ronald McDonald House families to enjoy.

This is what I know to be true – we can make a difference. As an individual, a family, a company – there are things we can do to make a difference.  Look around and consider the possibilities – what is it that you can do?

Monday, November 01, 2010

i need it yesterday…


Post by TMM guest blogger
Lauren Stout, DMCP, CTA, Director of Sales


One of the most prominent changes in the hospitality industry is the reduction in pre-planning time for a program.  Historically, DMC involvement in program planning would be requested 3-6 months in advance, or longer. Now, it is not uncommon for us to get requests for program site, planning and operation only 30-90 days out.  The shortened planning window may sound stressful, but it has given us the opportunity to adapt our systems.  Here are a few things that are allowing us to remain continually flexible:

  • Proactive receipt of information: we don’t wait for vendors to advise us of their changing rates – our sales team is aggressive in requesting all pricing from vendors, venues and suppliers to have it on hand for a quick turn-around. 
  • Modern Software: Adaptation of new modern software helps us prepare our proposals more quickly and efficiently to meet deadlines… time is a luxury these days!
  • High Impact Electronic Media: The advances in our software development have expanded our proposal capabilities immensely. We are able to produce proposals that are sensory and include not only still shots, but video and sound clips embedded in them. This paints the picture for any event that is right around the corner, and perhaps there will not be time in the planning cycle to produce a table set. 
  • Early Operational Involvement: When the planning window is so close to the operational window, we are required to involve operations immediately from the beginning of the sales process. This allows for the most thorough transfer of knowledge and comfort level between our clients and our operations team.
  • Educating our Partners: We have an obligation to advise our partners in the hospitality industry of the shortened planning cycles that we are experiencing, and also let them know what type of information is most beneficial to us and what formats are most accessible for a quick turn-around.